Company ProfileEstablished in 2006, MSI Ghana is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSI Ghana complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all regions of Ghana.
The Head of Clinics Operations is responsible for ensuring that the operational delivery channels of MSI clinics have in place an up-to-date strategy, agreed with all key internal and external stakeholders for how the channel may be positioned in the marketplace, grow while retaining excellent clinical quality standards, and achieve ever increasing levels of commercial viability. The post holder in collaboration with Regional managers will manage or be responsible for the implementation of their channel in the field while maintaining the closest of professional relations with centre managers and their teams. The post holder is one of the key members of the directorate management team for the Directorate of Programs and Regional Operations, and as such plays a critical role in all major operational and strategic decisions for the Directorate. Additionally, the post holder, is a member of MSIG’s leadership group, and as such is expected to contribute to organisation-wise strategy and to model key leadership behaviours and to demonstrate the organisation’s values.
Key Responsibilities Clinics Operations
Spearhead the formulation and implementation of operational strategy that ensures continuous growth while retaining excellent clinical quality standards as well as achieve ever increasing Service income to sustain impact across eight (8) centres in Ghana.
Involved in the strategic planning and monitoring processes of the clinics through the development and implementation of annual budgets, budget monitoring, fiscal discipline, work plans, monitoring and evaluation systems, amongst others.
Lead in developing and implementing health financing strategy for the channel.
Work with head of marketing to increase client footfall in the clinics in the concept of increasing access to quality SRH services.
Collaboratively work with head of marketing to promote and sustain telemedicine as a key strategy for the channel.
Work with other stakeholders to drive and achieve the key performance indicators of the channel.
Ensure that Business Plan targets and objectives are met and per schedule across the clinics.
Ensure that each clinic is sustainable.
Work with other stakeholders to consistently improve client experience
Ensure the production of timely quality programme and channel commentaries and reports in line with the organisation and donor requirements
Departmental & Organizational management and Leadership
Actively participate as a senior level member of Directorate Management Team.
Provide leadership and guidance to post holder’s team members (if in place) and foster a strong sense of team and team cohesion amongst them.
Provide leadership and guidance to direct reports; motivate, coach and build the capacity of team members to effectively manage, monitor, and report on projects.
Ensure the staffing composition is fit for purpose and that all roles and responsibilities are relevant to project and organisational priorities and well-communicated.
Continually strengthen the organization’s project management systems/processes; ensure consistent best practice in project life cycle management.
Maintain effective relationships internally with all departmental heads and externally with other SRH partners
As one of MSIG’s leaders, role model good leadership behaviours, play a part in supporting the development of the organisation and its leadership culture, and, in particular, work closely with the Country Director, SMT, and Regional Managers, support the development of organisational annual & strategic business issues for analysis.
Education Required: Bachelor’s or Master’s degree
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra