Job offer: Customer Service Representative


Announced
19/12/20244 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
17/01/2025 25 days left
Job Category
Customer Service
Job Location
Accra
Job Title
Customer Service Representative
Job Presentation

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


    • Education Required: Qualified

    Requirements
    • 2-3 years customer service experience at a Financial Institution
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to a dapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Must have completed National Service

    How to Apply

    Kindly use the following link to apply for this job:
    Apply for this Job
    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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