Job offer: Account Manager - Software Sales

Function as the bridge between the company, designated Clients and partners.
Actively monitor client’s open issues.
Prioritize open issues for analysis based on client’s feedback.
Prioritize issues in Maintenance and ensures fixes are delivered on the committed date.
Follow-up with client for any additional information required for logical closure of issue.
Liaise with Clients and Account/Project Managers to:

Understand different milestones like UAT, Upgrade, go-Live etc., and keep Chennai Support Centre informed.
Provide constant updates over conference calls or through e-mail.
Communicate about re-schedule in the delivery of fixes, if any.

Send Reports/Dash boards to client on a monthly basis
Interact frequently with clients and enhance client Satisfaction
Monitor SLA adherence levels and take correction actions where required.

Check for opportunities on Onsite support services, Training Services and special offerings and cross sell.

Working Experience: 1 - 3 Years

Education: First Degree