Review Poor and Discourteous Service Delivery by Some Some Front Office Staff at the General Post Office

My mum went to ask for the replacement of the key of our Post Office Box (at the GPO Headquarters, Accra Central) we have owned for 43 years only for some two front office staff to seize the key from my mum; saying that, unless my Dad in whose name, the post box is found writes to them from the UK where he has been residing for over thirty years, for the replacement of the spoilt key, they would not give the spoilt post box key my Mum gave to them.

In spite of my Mum's explanation that, my Dad has been in the UK for a long time; and that he has sons who can write for the replacement of the keys, these two discourteous front office staff at the GPO refused to give her back the keys.

I am wondering how in this modern world, we could have such disrespectful staff working in the Ghana Post, let alone at the Headquarters. In spite of my submission of an official complaint online for the address of this violation of my family's rights I have not yet heard from the General Post Office.

Indeed, the Ghana Post seems a big joke in spite of the implementation of the Ghana Post GPS. Truly, the Ghana Post needs complete overhauling!