Announced
12/12/20246 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
20/12/2024 2 days left
Job Location
First Floor, Ernerst Chemist, Airport Residential Area, Accra
Salary
GH¢1,000.00 - GH¢2,000.00 (GHS)
Job Title
Call Center AgentJob Presentation
Respond to and manage large amounts of inbound and outbound calls in a timely and professional manner.. Provide accurate and up-to-date information about products or services.. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.. Build sustainable relationships with clients and stakeholders.. Keep records of all conversations in our call center database in a comprehensive way.. Meet or exceed performance targets, including call handling time and customer satisfaction.. Participate in educational seminars and training to improve knowledge and performance level.
Working Experience: 1 - 3 Years
Education: Higher National Diploma
Working Experience: 1 - 3 Years
Education: Higher National Diploma
Requirements
- 1-2 years of customer service experience, preferably in a call center environment.. Track record of meeting performance targets.. Strong communication and active listening skills, with excellent phone etiquette.. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively.. Higher National Diploma (HND)
JOB BY
