Job offer: Branch Manager

A reputable microfinance institution is looking for experienced  persons to fill the role of Branch Manager

Job SummaryThe Branch Manager is responsible for overseeing the branch's daily operations, ensuring efficient delivery of financial services, managing the branch team, driving client acquisition, and maximizing profitability. The role requires strong leadership skills, a deep understanding of microfinance operations, and a commitment to meeting both the clients’ needs and the institution's financial targets.
Key Responsibilities1. Operational Management:

Oversee day-to-day operations of the branch, ensuring adherence to institutional policies and procedures.

Ensure all client transactions, including loan disbursements, repayments, deposits, and withdrawals, are processed accurately and timely.

Monitor branch cash flow and manage branch financial reporting, including reconciling accounts, managing expenses, and achieving budgeted financial targets.

2. Client Relationship Management:

Drive client acquisition and growth, focusing on underserved or low-income populations.

Ensure high client satisfaction by addressing inquiries, resolving issues, and providing quality service.

Build and maintain strong relationships with key community leaders and stakeholders to promote branch visibility.

3. Team Leadership and Development:

Lead, supervise, and mentor the branch team, including loan officers, tellers, and support staff, to achieve branch goals.

Conduct regular performance evaluations, identify training needs, and provide on-the-job training to enhance staff skills.

Foster a culture of teamwork, accountability, and high ethical standards within the branch.

4. Loan Portfolio Management:

Oversee the loan portfolio to ensure timely loan disbursement, monitor repayments, and minimize delinquency rates.

Conduct regular assessments of loan officer performance regarding portfolio quality and growth.

Implement strategies to recover non-performing loans (NPLs) and manage risks associated with loan defaults.

5. Sales and Marketing:

Develop and implement strategies for product promotion, client outreach, and expanding the branch’s client base.

Identify local market trends and recommend new products or services to meet client needs.

Work with the marketing team to organize community events and financial literacy programs to increase financial inclusion.

6. Compliance and Risk Management:

Ensure compliance with all regulatory requirements and institutional policies regarding microfinance operations.

Manage branch-level risks by implementing risk mitigation strategies, especially in credit, operational, and reputational areas.

Regularly review and report on compliance status and prepare for internal and external audits.

7. Financial Management and Reporting:

Manage branch financial performance, ensuring revenue targets are met and operating costs are controlled.

Prepare and submit regular financial and operational reports, including branch profit and loss, loan portfolio, and client outreach.

Analyze financial performance metrics to make data-driven decisions for branch growth and efficiency.

Education Required: Bachelor’s Degree