Job offer: IT Officer

USAID Ghana Fiscal Accountability Strengthening Activity (FASA)
 

Proposed Personnel

 [Name of (Proposed) Personnel]

Position

 IT Officer

Period of Performance
on/about (from – to)

 [Start Date]

[End Date]

Maximum Level of Effort

 Full-time long-term

Base of Operations

 Accra, Ghana.

Position Reports to

 Finance and Operations Director

 PROJECT BACKGROUNDThe USAID funded Ghana Fiscal Accountability Strengthening Activity (FASA) will work in key areas of Ghana’s public financial management (PFM) ecosystem to enhance the accountability, transparency, and efficiency of public expenditures. After the country defaulted in 2022, significantly raising the cost of living for most Ghanaians, international and domestic attention turned to the government. Building on the foundation laid by previous reforms, FASA will partner with key Ghanaian institutions such as the Ghana Audit Service and the Controller and Accountant General’s Department to raise the bar for fiscal accountability at national and subnational levels.  POSITION PURPOSEThe Information Technology (IT) Officer is responsible for the IT needs of the project, including system installations, maintenance, support and technical consultations to clients. S/He is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. Responsibilities also include assisting in the setup, maintenance and troubleshooting of the LANs (Local Area Networks) at the various project offices.  Responsible for the setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners. S/He will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and to email. Other duties as assigned from time to time by the Director of Finance and Operations. KEY DUTIES & RESPONSIBILITIESOversight

Oversee the establishment of robust information technology systems throughout project locations, including regular travel to project office sites to oversee the installation, configuration and troubleshooting of individual and networked computer systems.

Develop and oversee compliance with written operating guidelines and maintenance schedules.

Support

Quickly respond to problems or interruption in network access.

Help all Project staff with computer-related problems, requests, or questions.

Work with appropriate administrative staff to resolve problems with network connection caused by factors outside the office space.

Stay on-call when out of the office to help staff with problems or questions related to the network.

Establish strong IT support systems through staff training.

Establish regular communication with the Home Office DAI Technology team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination.

Train and supervise regional staff on basic server maintenance.

Supporting installation, configuration DAI Email on Smartphone (Android and Apple).

Support the communications team to maintenance expire time APIK website to webhosting provider.

Support the communications team to upload APIK website content.

Access

Coordinate management and upkeep of Information Technology Systems, as well as requesting access or deleting access to project systems.

Setup new staff PCs with their HCL Notes accounts; and other DAI applications.

Maintain  accounts for all staff and confidentiality of all passwords and other restricted information.

Procurement/Inventory Management

Where appropriate, work with Administrative Team to establish agreements with local vendors.

Verify the adequacy of power supply, grounding, cabling, telephone line wiring, connectors, and other system infrastructure.

Verify the completeness of delivered software, including adequacy of licensing, and ensure that licensing and registration is completed for all project procured software.

Maintain tracker of software licenses within project TAMIS.  Maintain copies of licenses and request the purchase of additional licenses from the Home Office Project Coordinator.

Maintain warranties for IT related products.

Installation 

Install LAN hardware and all procured software, including, but not limited to, the LAN operating system, Windows, HCL Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software.   

Install network and personal firewalls. 

Uninstallation 

Uninstall all software, including, but not limited to, the LAN operating system, Windows, HCL Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software back to the original. 

Dismantle Local Area Network. 

Working with DAI System Administrator on cleaning the data of the server and create the back up for HO record.   

Maintenance

Ensure that all IT systems are well-protected against viruses, power supply fluctuations and other threats to the systems.

Properly maintain all computer and multimedia equipment in the APIK project office.

Ensure the safety of the server and other equipment in the computer room by locking the door at the end of each day.

As required, verify the completeness and functionality of delivered computers, hubs and switches, modems, UPS machines, printers, scanners, and other hardware accessories, and take remedial replacement or repair action if needed.

Backup 

Back up project servers with a frequency as determined by the DAI/W Systems Administrator.

Ensure backups for staff are running.

Backup all project electronic records and clean equipment prior to disposing to other partners.

Education Required: Bachelor’s Degree