Announced
10/11/20242 month(s) ago
Job Status
Full Time
Job Type
Employee
Expiration Date
29/01/2027 772 days left
Job Category
Job Location
Tema
Salary
GH¢3,000.00 - GH¢4,000.00 (GHS)
Job Title
Customer Service SupervisorJob Presentation
The Customer Service Supervisor will lead, motivate, and oversee the customer service team's daily operations, ensuring high service standards and customer satisfaction. The role involves managing customer interactions, troubleshooting service issues, coaching team members, and developing strategies to enhance customer experiences. This supervisor will also work closely with other departments to address service needs and uphold the company’s standards of excellence.
Working Experience: 3 - 5 Years
Education: First Degree
Working Experience: 3 - 5 Years
Education: First Degree
Requirements
- 1. Bachelor’s degree in Business, Communications, or related field preferred. 2. Minimum of 3–5 years in a customer service role, with at least 2 year in a supervisory or leadership position. 3. Strong leadership and people management skills. 4. Excellent communication, problem-solving, and conflict-resolution abilities. 5. Proficiency in customer service software and CRM tools. 6. Ability to handle escalated issues and make quick decisions under pressure.Strong organizational and multitasking skills.
JOB BY
