Announced
07/11/20242 month(s) ago
Job Status
Full Time
Job Type
Employee
Expiration Date
31/12/2026 742 days left
Salary
GH¢1,000.00 - GH¢2,000.00 (GHS)
Job Title
Front Desk SupervisorJob Presentation
Supervise and lead the front desk team, providing guidance, training, and support
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
Handle guest inquiries, requests, and complaints in a timely and efficient manner
Monitor and ensure accurate billing for guest reservations and services
Assist in the recruitment, training, and development of front desk staff
Conduct regular performance reviews for front desk team members
Implement and enforce hotel policies and procedures to maintain a high standard of service
Contribute to a positive and collaborative team environment
Working Experience: 1 - 3 Years
Education: Other Professional Qualification
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
Handle guest inquiries, requests, and complaints in a timely and efficient manner
Monitor and ensure accurate billing for guest reservations and services
Assist in the recruitment, training, and development of front desk staff
Conduct regular performance reviews for front desk team members
Implement and enforce hotel policies and procedures to maintain a high standard of service
Contribute to a positive and collaborative team environment
Working Experience: 1 - 3 Years
Education: Other Professional Qualification
Requirements
- revious experience in hotel front desk operations, with supervisory or leadership rolesStrong organizational and multitasking abilitiesExcellent communication and interpersonal skillsKnowledge of hotel reservation systems and point-of-sale softwareAbility to work in a fast-paced environment and adapt to changing prioritiesFamiliarity with hotel policies, procedures, and industry standardsHigh level of integrity and professionalismAbility to handle guest issues with diplomacy and resolutionFlexibility to work evenings, weekends, and holidays as neededBachelor’s degree in Hospitality Management or a related field is a plus
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