Job offer: Guest Relations Executives


Announced
11/10/202426 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
09/11/2024 3 days left
Job Category
Executive
Job Title
Guest Relations Executives
Job Presentation

Job Brief
We are looking for a Guest Relations Executive to undergo training and ultimately be the face of somewhere nice, help create a welcoming place and a sense of community.

Main Job Duties and Responsibilities

  • Obtain an in-depth knowledge and understanding of our business operations including the different types of room and respective prices, ensuring that a thorough response is given to customer enquiries.
  • Effectively communicate with our guests to ensure that we have a full understanding of their needs, can identify possible sales opportunities and earn repeat business.
  • Accurately process reservations in our reservation system, welcome walk-ins, do check-ins and check-outs, request and handle payments, ensuring that all of our guests receive exceptional customer service throughout the process.
  • Communicate with guests and service providers in person and over the phone. handle requests and complaints.
  • Look over the compound, ensure its safety and that all services (pool, wifi, water, etc.) are assured and accessible to guests.
  • Collaborate with colleagues to guarantee the well running of the property, actively solve issues when they arise.
  • Help with other departments (breakfast, housekeeping, bar) when possible and needed


    • Education Required: -:-

    Requirements
    • Strong customer service skills.
    • Excellent and professional English communication skills (both verbal and written). Knowledge of additional international languages, like French, Spanish, German, Czech etc will be a plus.
    • Good data entry skills.
    • An intermediate computer proficiency.
    • Willing to work flexibly including night shifts, some weekends and statutory holidays.
    • Great attention to details and ability to work independently.
    • Ability to empathize with different guests' needs and cultures and react to them appropriately based on the company's standards.

    How to Apply

    Kindly use the following link to apply for this job:
    Apply for this Job
    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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