Job offer: IT Support Officer


Announced
11/10/202426 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
09/11/2024 3 days left
Job Category
IT
Job Title
IT Support Officer
Job Presentation

Your primary responsibilities will include installing and configuring Android point of sale (POS) and smartphone devices, computer systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person.

Duties and Responsibilities

  • Manage and configure Android POS and smartphone devices
  • Perform hardware and software installations, configurations and updates as needed
  • Resolve technical issues via phone, in person, or electronically in a timely manner using available resources within the company
  • Talk to customers through a series of actions, either face-to-face or over the phone, to troubleshoot technical issues
  • Log bugs and enhancement requests
  • Prioritise and manage many open cases at one time
  • Identify and escalate issues to supervisor when necessary
  • Other duties as assigned


    • Education Required: Degree/Diploma/Certificate

    Requirements
    • You'll need to show evidence of the following:
    • Working knowledge and expertise with a variety of hardware and software
    • Strong technical, troubleshooting and critical thinking skills
    • Knowledge in setting up and operating Android devices
    • An ability to stick to strict deadlines
    • An ability to prioritise and delegate
    • Team-oriented attitude
    • A keen eye for detail

    How to Apply

    Kindly use the following link to apply for this job:
    Apply for this Job
    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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