Job offer: Rooms Division Manager


Announced
11/10/202426 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
08/11/2024 2 days left
Job Category
Management
Job Title
Rooms Division Manager
Job Presentation

Female Candidate is preferred 

Responsibilities

  • Oversee the daily operations of the front office and housekeeping departments
  • Ensure high levels of guest satisfaction and address any issues or complaints promptly
  • Develop and implement policies and procedures to enhance the guest experience
  • Conduct regular training and development sessions for staff
  • Monitor and manage departmental budgets and expenses
  • Ensure cleanliness and maintenance standards in all guest rooms and public areas
  • Handle guest inquiries and resolve any issues in a timely and professional manner
  • Maintain accurate records of guest feedback and implement improvements based on feedback
  • Monitor and manage inventory levels for housekeeping supplies and equipment
  • Prepare and present regular reports on departmental performance to senior management
  • Implement and monitor quality control measures to ensure consistent service delivery
  • Assist with the recruitment and selection of new staff members
  • Conduct performance evaluations and provide feedback to staff
  • Stay updated on industry trends and best practices to continuously improve operations
  • Participate in regular management meetings and contribute to strategic planning


    • Education Required: BA/BSc

    Requirements
    • Strong leadership and management skills
    • Excellent communication and interpersonal skills
    • Ability to handle multi-tasks and work under pressure
    • Strong organisational and time management skills
    • Attention to detail and a commitment to maintaining high standards.
    • Proficiency in Opera PMS and Microsoft Office Suite
    • Knowledge of health and safety regulations
    • Ability to work flexible hours, including weekends and holidays
    • Strong problem-solving skills and the ability to make decisions quickly
    • Experience in budget management and financial reporting
    • Ability to work effectively in a team environment
    • Knowledge of housekeeping and front office operations
    • Strong analytical skills and the ability to interpret data
    • Ability to handle guest complaints and resolve issues in a professional manner.
    • Experience in inventory management and procurement
    • Ability to develop and implement policies and procedures
    • Yield Management Skills
    • OTA relationship management

    How to Apply

    Kindly use the following link to apply for this job:
    Apply for this Job
    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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