Global InfoAnalytics - Accra, Ghana

360-degree feedback is a development process that provides a safe environment for a person to receive candid feedback from peers, supervisors, subordinates, and other individuals with relationships key to his or her success. This form of appraisal, which is carried out in conjunction with the other normal appraisal has evolved to become a very effective management tool in employee development.

Mystery shopping is a frequently used market research tool used to measure and benchmark the quality of service within companies and organizations.

Employee satisfaction survey measures how happy workers are with their job and working environment. In today’s business climate, employee job satisfaction and employee engagement are important for organizational sustainability. A well performing organization understands that measuring employees’ contentment levels and emotional commitment to the organization on a regular basis can put the organization at a competitive advantage. Understanding the key drivers of both employee satisfaction and employee engagement is necessary. It is important to put actionable strategies in place to optimize these drivers for employees across the organization.