SERVICE CARE MASTER - Accra, Ghana

Service Care Master (SCM) is a Christ-centered service providing company, which since 2014 has been active in the cleaning and general supplies business. It was duly registered and incorporated under the Companies Act, 1963 (Act 179) in September, 2013. Currently into cleaning; industrial premises, offices, homes, hospitals, churches, hotels, shopping centers, schools, post-constructions, carpet and upholstery etc. and general office supplies.

The employees are critical to the services we provide and we are also selective in taking on new staff. Our staff has an excellent track record and some years of experience and they are provided with regular training.

The company’s success lies in its professionalism, convenience, reliability, the fear of God, honesty, pride that the  

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staffs have in their work and our ability to train and manage staff to provide excellent cleaning services to satisfy the challenging need of our clients.
Other services we provide include; specialty cleaning, fumigation, pest control, landscaping and garden services, provision of hygiene, chemical and other general supplies.

VISION

Our vision is to emerge and be recognized as a leading service provider in cleaning and supplier of goods through empowered people, professionalism, convenience and the fear of God.

OBJECTIVES

• Service Care Master (SCM) would strive to provide professional cleaning that exceeds all expectations in regards to quality customer service, reliability, honesty and client satisfaction through modern and safe technology
• To support the church and the kingdom work
• To save our cherished clients valuable time that could be spent in getting cleaning chemicals, cleaners and other supplies of goods etc.
• To create and enhance first impression to customers of our clients and set our client’s company ahead of their competitor
• To encourage close and everlasting relationships with our clients thereby building their trust and confidence
• To encourage our clients to evaluate the quality of service provided


PRODUCTS AND SERVICES

Primary Services
 Contract Cleaning Services
Day to day maintenance cleaning services of:
• Industrial premises
• Offices
• Residential or Homes
• Hospitals
• Shopping centers
• Hotels and Restaurants
• Schools etc.

 Specialty Cleaning
One-off or periodic cleaning services:
• Post-construction or Pre-occupation cleans
• Fuel stations
• Stripping and sealing of various floor surfaces
• Preparation and restoration of floor surfaces
• Building exterior cleaning
• Flood or fire damages
• Window cleaning
• Steam cleaning of carpet and upholstery etc.

 Additional Services
• Fumigation
• Pest and/or insect control
• Landscaping and garden services
• Masonry, tiling, carpentry, electrical, painting and plumbing works
• General supplies

WHY SERVICE CARE MASTER SERVICES?

• We adhere to the occupational health and safety act
• Clients also have opportunity to request for customized services
• We offer competence rates
• We are professionally trained and dedicated to making your workplace, home as well as your environment safe, clean, and healthy
• We present staff that have gone through all processes with the police and cleared off all criminal charges. A copy of our employees ID or police clearance certificate is/are made available to our clients upon request
• We have an insurance cover for all our staff
• All our staff are well branded in the company’s apparel/ uniform with name tags for proper identification
• SCM makes sure supplies of goods or products or equipments are done with reasonable care and skill, in a reasonable time and for a reasonable charge.
• We constantly research and furnish clients with better alternatives to requested supplies where needed.
• Regular site visits by senior management and area or relationship supervisors
• Regular communication with clients and immediate response to client’s queries
• Regular inspection and assessment programs

MANAGEMENT’S BUSINESS STRATEGY

• Communicate vision and objectives to staff
• Clear detailed job specifications are set for staff
• Have regular meeting to discuss progress, reinforce team goals, give clients feedback to staff and allow them to voice out their concerns
• Set standards of operation and incentive package for staff in the form of bonuses
• Encourage mutual respect and client relationship management
• Organize regular programs of thanksgiving to God

QUALITY MANAGEMENT PLAN

Quality Management
• SCM will ensure that we provide quality services that adhere to the current industry standards. There following schedule or procedures will be followed:
• Quality, safety and user friendly equipments
• Regular servicing or maintenance schedules for all equipments
• Use of equipments and chemicals that adheres to recognized standards
• Staff training in safety, customer service and good work practices
• Monitoring tools and following cleaning protocols
• Quality research into the goods and services we supply