Review Terrible customer service

I made a purchase for a particular brand and colour of water dispenser. They delivered the wrong brand and colour. I tried calling their hotline which did not go through so I had to fill out a form and I didn’t hear back till two days later. When I finally did and a return was requested, they indicated someone will come pick up the item for a refund. I never heard from anyone only to receive an email that the refund request had been cancelled. Meanwhile their policy is to return items within 7 days of receipt. Please don’t bother using this service. They don’t care about customers. They only care about the money. They don’t deserve a single star!