Review Pending withdrawal

I MADE A WITHDRAWAL OF GHC 70.00 ON THE 7TH OF SEPTEMBER 2019. THE MONEY WAS DEDUCTED FROM MY BETTING ACCOUNT BUT NOT REFLECTING IN MY MOBILE MONEY WALLET. I CALLED THE HELP LIVE LINE BUT COULD NOT RESPOND TO MY CALL. I JOINED QUEUE WITH MY REPORT AND ALSO YIELDED NO GOOD RESULT. ******** IS MY CONTACT NUMBER