Review Terrible Customer service and food delivery

For a business that serves food, your service delivery is quite poor. I had food ordered to be delivered to me around 11 am. I had no call/text confirmation of the order. I called in and was then informed I would get the food by 2pm! I called in again, and you didn't even know if the food was on the way or not. It's almost 3pm and I still haven't heard from you and my food isn't in. This is highly appalling. To be very honest. People buy food to eat not just cause they want to know food is on the way :/