Review Are these Scammers or what?

Recently my girlfriend was due to fly from Ghana to the UK. She is still in Ghana thanks to the ineptitude of this company. Her father had paid for the air fare and had the ticket confirmed. When she got to the airport she had to pay extra for excess baggage then extra for unpaid Airport taxes and when she went to check in the ticket was invalid. Payment had not been made to the airline. What an inefficient business, I wouldn't trust them to organise a piss up in a brewery