*astTECS - Accra, Ghana

This package consists of features that can be adapted to suit all requirements, from small to large enterprises.

Mini PBX – IP PBX for up to 10 subscribers, asterisk installed.
ast e25 – IP PBX for up to 25 subscribers, asterisk installed.
ast e100 – IP PBX for up to 100 subscribers, asterisk installed.
ast e200 – IP PBX for up to 200 subscribers, asterisk installed.
ast e300 – IP PBX for up to 300 subscribers, asterisk installed.
ast e500 – IP PBX for up to 500 subscribers, asterisk installed.
ast e1000 – IP PBX for up to 1000 subscribers, asterisk installed.

Product Features

Automated Attendant
Black List
Blind transfer
Call Details Record.
Call Forward on No Answer
Call Forward Variable
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Retrieval
Call Routing (DID & ANI)
Call Snooping
Call Transfer Call Waiting
Caller ID
Caller ID on Call Waiting



Database Store / Retrieve
Database Integration
Dial by Name
Direct Inward System Access
Distinctive Ring
Distributed Universal Number Discovery (DUNDi™)
Do Not Disturb
Fax Transmit and Receive
Music On Transfer
Flexible Extension Logic
Interactive Directory Listing
Interactive Voice Response (IVR)
Local and Remote Call Agents
Music On Hold
Caller ID Blocking
Conference Bridging


Add on features:

GSM integration
PRI integration
V Logger – Voice logger, a digital multi-channel voice logging, call monitoring and recording software.
CRM – a Customer relationship management software
Receptionist Console – providing a user interface for receptionists to take and direct call.

Asterisk based call center solution for 10 to 100 agents/users. Easy to install plug & play solution which can turn every day interactions into strong customer connection. *ast call center dialers with Voice Logger is a best suitable for a small sized in house or captive call center which prefer to make their customers truly happy by maximizing agent engagement.

Product Application Scope:

In-bound / Out-bound telemarketing centers
Retail Banking
Mortgage Lending
Brokerage
Insurance
Healthcare Providers
Healthcare Payers
Retail
Construction
Telecommunications
Transportation
Travel and Hospitality
Education
Government

astTECS Video Conference solution is user friendly with advance features at affordable price. It is based on Open Source Software application. It helps you to connect & collaborate with your remote offices. Thereby, help your business to reduce cost & increase productivity. Rental & Buy out Solution

*ast V15 – 1 Room & 5 members
*ast V55 – 5 Rooms & 5 members

Web Conference Solutions

Video Conference Solutions
e-Learning Conference Solutions
Hospital Room Conference Solutions, &
Hotel Room Conference Solutions

Features & Highlights
Record and Playback

*astTECS Video conferencing solution can record your meetings / lectures for later playback.

Integrated VoIP

*astTECS Video conferencing supports voice over IP (VoIP) conferencing. All your users need, are speakers and a microphone to participate.

Whiteboard – a freehand tool

Whiteboard controls let you annotate and call out key parts of your presentation for viewers.

Presentation

The presenter can upload any PDF presentation or Microsoft office document to present, zoom, pan, and keep participants in sync.

Desktop Sharing

Go beyond slides. The presenter can broadcast their desktop for all participants to see. Works on Mac, UNIX and PC

Web Cam

Multiple users can share their webcam at the same time. There is no built-in limit on the number of simultaneously active webcams

Chat Module
Product Benefits

Flexible, Easy to setup and use
Secure
Use anywhere and anytime with Internet or LAN
Applicable in any Devices – Desktop, Laptop, Smart phone etc.
Cost effective
Files sharing in real time

*astTECS IP Phones for Office, Call Centers & other business organizations is user friendly with advance features at affordable price. They feature unprecedented plug-and-play deployment, HD voice, Multiple line appearances, contextual soft keys, phone books, DND and advanced applications.

The ergonomically-designed phones are equipped with essential features that the modern business environment demands and primarily targeted towards small business users and large office applications. The unit fully supports all of the major SIP-based IP PBX / Softswitch / IMS platforms.

FEATURES

Call Hold
Call Waiting
Call Forward
Call Return
Blind Transfer & Ask First Transfer
Busy Transfer & Ask first Transfer
Caller ID Display
Fast Redial
Phone Mute
50 Entries for each call log
Dialled/Recieved/Missed Calls

DND
3 Way Conferencing
Message Waiting Indication LED
Tone configuration Volume Control
Direct IP Call without SIP Proxy
Black List
Hand Free Indicator
Busy Lamp Field
XML Phone Book Search & Inputs & Outputs

What is IVR?

IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

Features of *astTECS IVR:
Custome greeting support
Music on hold
Handle high call volume
Multi language voice promps
Built-in conference solutions
Flexibility to create upto 9 levels and sub levels
Hosted IVR
Automate an outbound call campaign
Web based reporting
Voicemail to Email

Product Bundle
astTECS Analog IVR System

*ast IVR-A 2: IVR with 2 analog ports.
*ast IVR-A 4: IVR with 4 analog ports.
*ast IVR-A 8: IVR with 8 analog ports.

Note: Available on request
astTECS Digital IVR System
Standalone

*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface.

Loop Through

*ast IVR-L 30: 2 PRI Interface.
*ast IVR-L 60: 4 PRI Interface.

*astTECS IP IVR System

*ast IVR-IP 10: 10 IP Channels.
*ast IVR-IP 30: 30 IP Channels
*ast IVR-IP 60: 60 IP Channels.

*astTECS Voice Logger (V Logger)

Voice logging or voice recording is the process of recording audio in a business situation. In a Call Center / BPO terms it is known as “agent monitoring” or “call logging”. Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.
*asttecs Voice Logger Product Bundles:

*ast VL 10 – 10 concurrent calls
*ast VL 30 – 30 concurrent calls
*ast VL 60 – 60 concurrent calls

GSM Gateway

*astTECS GSM Gateway offers a powerful and flexible GSM solution for the Open Source PBX.
Product bundles:

1 Port
4 Ports
8 Ports
16 Ports
32 Ports

GSM Integration – 50% cost savings

* astTECS gateway converts your landline to mobile calls into mobile to mobile calls. Thus helps in reducing 50% of your Telecom expenses.

*astTECS PRI Gateway gives the freedom to connect any enterprise telephony equipment to any Internet based next generation network.

With the integrated E1 interfaces and the E-SBC functionality the *astTECS PRI Gateway is the ideal demarcation point for the interface between the enterprise and the network for existing and new technologies.

Using a high precise 5ppm clock and multiple codecs for voice and fax ensures full ISDN quality. With the integrated header and routi9ng manipulation capabilities a smooth-migration for all enterprise equipment and network requirement is guaranteed.

Scalable Solution for up to 2 E1 Ports.
Demarcation point for ISDN & IP PBXs
Full ISDN quality for voice, fax and data.
High precise 5ppm clock for full fax and DECTT support
E-SBC feature set for VoIP-to-VoIP & ISDN-to-VoIP.

*astTECS PRI Cards are high performance, cost effective telephony cards available with carrier grade optional hardware echo cancellation. *astTECS E1/T/J1 digital cards are designed to work with Open Source based VoIP platforms such as Asterisk® (e.g. PBX in a Flash®, FreePBX® Elastix®) & FreeSWITCH®. It supports industry standard telephony protocol families. Both line-side, trunk-side interfaces along with advanced call features are supported.

Ease of installation (over multiple Linux platforms),Superior voice quality at an unmatched price.
Available in PCIe and Universal PCI (5V / 3.3V) form factor
2U form factor capable of installation on rack-mount servers – 2U brackets available on request.
Operating Systems : Linux Kernel – 2.4 to Latest. Windows – XP/Vista/Win7
Line Protocols : Voice CAS, MRC/R2 PRI, SS7,HDLC / PPP

*astTECS IP PBX comes with advanced features and video conference facility helps enterprises reducing cost, flexible, innovative & competitive.
Some of the highlighted features are

Web based receptionist console (FOP)
Interactive Voice Responses (IVR)
video conferencing
in-built call recording
Voice mail to E-mail
distributed office set up
centralized administration
call detail report
GSM integration
Fax support
voice logger.
Third party software integration

We have solutions for different segment such as

1) SME's
2) Hospitals
3) Hotels
4) Real Estate
5) Apartments
6) Educational Institution