Job offer: Centre Receptionist

Announced

18/01/20253 days ago

Job Status

Full Time

Job Type

Temporary / Contract

Expiration Date

15/02/2025 25 days left

Job Category

Receptionist

Job Location

Kasoa

Job Title

Centre Receptionist

Job Presentation

Company Profile

Established in 2006, MSI Ghana is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSI Ghana complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all regions of Ghana.

The Centre Receptionist will be responsible for assisting in providing Client Centred clinical services in the assigned Centre of Excellence. The job holder will be responsible for monitoring monthly client numbers and income generated, manages the front desk at the Centre, assists with all administrative and financial responsibilities (record keeping and petty cash management), stock management and keeps Centre records using the approved formats. She/he will also ensure that formal communications with the various health partners are properly documented and follows up on all clients’ complaints relating to any of the MSIG services are documented and recommendations made. The duties and responsibilities presented below may change as Centre activities evolve and expand with time.

Key Responsibilities

Partnership and network building

Encourage a commitment to accommodating clients' special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIG services.

Have a public relations and promotional role with colleagues, GHS and the general public

Collate and submit Centre reports to the Centre Manager timely.

Monitor monthly client numbers and income generated and in collaboration with the centre teams make appropriate recommendations to meet income to cost targets.

Receptionist Roles

Manage the front desk at the Centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the Centre to ensure client satisfaction at all times.

Assist to provide counselling on core MSIG Clinical services at the centre.

Receive, receipt and bank all service income in the centre on daily basis.

Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.

Professionally manage and document client complaints in the centre

Adequate inventory and stock management

Keep records in the centre using the approved formats to ensure tidy medical records and registers

Ensure that the Centre and its surroundings are kept tidy, neat and clean at all times

Make proper use of available information systems in MSI to facilitate service delivery & trainings

Assist the M/E officer with client statistics and data relating to clinical issues for analysis.

Carry out any other lawful duties assigned by the Centre Manager.

Communications and Administration

Ensure formal communications with the various health partners are properly documented

Follow up on all clients complaints relating to any of the MSIG services and make recommendations.

Education Required: Diploma/HND

Requirements

Must have at least a diploma/HND or degree
Basic Certificate in computer application such as Microsoft Word, excel, power point etc.
At least 2 years post-graduation experience working in a similar role
Experience of working in a clinical environment
Excellent provider-client interaction skills
Outstanding written and verbal communication skills
Outstanding computer skills (Microsoft Word, excel, power point).
Work experience with Ghana Health Service and/or an INGO will be an advantage
Articulate and analytical with attention to detail
Sympathetic to women and men seeking Family Planning and Reproductive Health services
Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community
Passionate about maternal health
Motivates team members to deliver high quality service and results
Team Player