Job offer: Front Line Advisors


Announced
01/01/202520 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
29/01/2025 8 days left
Job Category
Customer Service
Job Title
Front Line Advisors
Job Presentation

We’re looking for enthusiastic and driven individuals to join our team as Front Line Advisors where you’ll be the first point of contact for our valued customers.
Key Responsibilities

  • Serve as the first point of contact for customers via phone, email, or chat.
  • Provide accurate and timely information about products and services.
  • Resolve customer inquiries and concerns with professionalism and efficiency.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain up-to-date knowledge of company offerings, policies, and procedures.
  • Accurately document customer interactions and updates in the CRM system.
  • Strive to meet and exceed individual and team performance metrics.


    • Education Required: DBS, HND, Degree

    Requirements
    • Strong communication skills with a clear and professional tone.
    • Empathy, patience, and a customer-first mindset.
    • Ability to handle high-pressure situations and manage multiple tasks simultaneously.
    • Basic proficiency in computer systems and software applications.
    • Prior experience in a customer-facing role, preferably in a call center, is advantageous but not mandatory.
    • Flexible availability, including weekends, evenings, and holidays.

    How to Apply

    Kindly use the following link to apply for this job:
    Apply for this Job
    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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