Reports To: CEO
Job Purpose
The Human Resource and Customer Relations Manager will oversee the HR functions and customer relationship management for the company, ensuring that the organization attracts, retains, and motivates a skilled workforce while maintaining excellent client satisfaction. This role involves driving HR policies, managing employee relations, and fostering strong customer relationships to ensure operational excellence and growth.
Key Responsibilities
Develop and execute recruitment strategies to attract skilled security personnel and administrative staff.
Implement onboarding and orientation programs to ensure seamless integration of new hires
Plan and oversee training programs to enhance employee skills and compliance with industry regulations.
Conduct performance appraisals and recommend development plans.
Create and enforce HR policies in alignment with labor laws and company values.
Ensure compliance with legal and regulatory requirements.
Address employee grievances and disciplinary issues promptly and effectively.
Promote a positive and inclusive workplace culture
Oversee payroll, benefits administration, and staff welfare programs.
Regularly review and update compensation structures to remain competitive.
Act as the main point of contact for key clients to address concerns, provide updates, and ensure satisfaction.
Foster long-term relationships to encourage contract renewals and upselling opportunities.
Monitor and evaluate the performance of security teams to ensure client needs are met.
Collaborate with operations teams to address service-related issues promptly.
Establish mechanisms to collect and analyze customer feedback for continuous improvement.
Implement strategies to address and resolve complaints efficiently.
Prepare reports on client satisfaction, HR metrics, and employee performance.
Communicate effectively with management and stakeholders on client and employee-related matters.
Education Required: Bachelor’s Degree
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra