Job vacancy Customer Support Advisors


Announced
05 September, 2024
Job Type
Employee
Job Status
Full Time
Job Title

Customer Support Advisors

Job Location
Tema
Job Presentation

We are dedicated to delivering exceptional service and building lasting relationships with our clients. As a leading provider, we are committed to innovation, excellence, and customer satisfaction. We are currently seeking motivated and customer-focused individuals to join our team as Client Support Advisors. As a Client Support Advisor, you will be the primary point of contact for our valued clients. Your role is crucial in providing high-quality support, resolving inquiries, and ensuring a seamless client experience. You will work closely with our team to address client needs, offer solutions, and contribute to our mission of delivering outstanding service.
Key Responsibilities

  • Client Interaction: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance.
  • Issue Resolution: Address and resolve client inquiries, complaints, and issues with accuracy and efficiency, ensuring high levels of client satisfaction.
  • Product Knowledge: Develop and maintain a thorough understanding of our products and services to effectively support and advise clients.
  • Documentation: Accurately document client interactions, feedback, and resolutions in our CRM system to track and analyze client needs and trends.
  • Collaboration: Work closely with other departments, including sales and technical support, to ensure comprehensive and cohesive client support.
  • Continuous Improvement: Identify opportunities for process improvements and contribute to the enhancement of client support strategies.


    • Education Required: DBS, HND, Degree

    Valid Till
    3 Oct, 2024 (16 days left)

    JOB BY
    Jobsinghana
    59 Okodan St, Blue Gate district, Osu, Accra near Papaye, Accra
      +233 0302 760143, +233 24 3925110

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