MCET PROFESIIONAL TRAINING INSTITUTE - Kumasi, Ghana

MCET PROFESSIONAL TRAINING INSTITUTE IS A NEW AFFILIATE CENTRE FOR PROFESSIONAL STUDIES IN GHANA, KUMASI TO BE PRECISE. THE BODY IS AFFILIATED TO A WELL-KNOWN PROFESSIONAL INSTITUTE IN UK,LANCASTER. LECTURES GOES ON IN OUR CENTRE AND STUDENTS WRITE EXAMINATION EVERY THREE MONTHS. THE CERTIFICATES ARE ISSUE TO OUR CANDIDATES IN THE OUTFIT OF THE AFFILIATE INSTITUTE CALLED ASCENTIS AWARDING INSTITUTE.

MCET-ASCENTIS ALSO ENGAGES WHAT WE CALLED EXPERIENTIAL CERTIFICATE WHERE ONE IS WELL EQUIPPED IN DOING SOMETHING OR HAS AND EXPERIENCE IN DOING SOMETHING BUT UNFORTUNATELY NOT CERTIFIED BY AN ACCREDITED INSTITUTE, WE ARE THERE TO ISSUE OUR NOBLE CERT TO THE SAID PERSON BASE ON THE PASS MARK REQUIRED THROUGH APTITUDE TEST.


REGARDS

THEADMINISTRATOR
MCET-ASCENTIS
GHANA.

  

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COURSE STRUCTURE AND EQUIVALENCE


Course Structure
1. The Certificate in Office Practice – Part 1
• Accounting
• Business Management & Administration
• Computer Appreciation & Applications
• International Business Communications
• Office Procedures & Administration
(The MCET’S Certificate in Office Practice is awarded on completion of all Part 1 subjects)
________________________________________
The Diploma in Office Management – Part 2
• Business Law`
• Human Resources Management
• Management Theory and Practice
• Purchasing Management
• Sales & Sales Management



2.Business Studies
Diploma | Advanced Diploma
Course Structure
The Diploma in Business Studies – Part 1
• International Business Communications
• Business Management & Administration
• Numeracy & Statistics
• Marketing
(The MCET’S Certificate in Business Studies is awarded on completion of all Part 1 subjects)
________________________________________
The Diploma in Business Studies – Part 2
• Accounting
• Economics for Business
• Business Law
• Organisational Behaviour
(The MCET’S Diploma in Business Studies is awarded on completion of all Part 1 and 2 subjects)
________________________________________
The Advanced Diploma in Business Studies – Part 3
• Strategic Management
• Marketing Management
• Human Resources Management
• Customer Service

ACCOUNTING
3.The Diploma in Accounting & Finance – Part 1
• Bookkeeping
• Business Management & Administration
• Economics for Business
• Numeracy & Statistics
(The MCET’S Certificate in Accounting & Finance is awarded on completion of all Part 1 subjects)
________________________________________
The Diploma in Accounting & Finance – Part 2
• Accounting II
• Business Law
• Computer Appreciation & Applications
• Cost Accounting
(The MCET’s Diploma in Accounting & Finance is awarded on completion of all Part 1 and 2 subjects)
________________________________________
The Advanced Diploma in Accounting & Finance – Part 3
• Accounting III
• Auditing & Taxation
• Financial Management
• Management Theory & Practice
• Business law


4.Journalism
Certificate | Diploma | Advanced Diploma
The Certificate in Journalism – Part 1
• Introduction to Journalism
• Media & Society
• Media Ethics & Regulations
• English for Journalists & Writers
(The MCET’s Certificate in Journalism is awarded on completion of all Part 1 subjects)
________________________________________
The Diploma in Journalism – Part 2
• Sub-Editing & Design
• Digital TV & Radio Journalism
• Sports Journalism
• Magazine Journalism
(The MCET’s Diploma in Journalism is awarded on completion of all Part 1 and 2 subjects)
________________________________________
The Advanced Diploma in Journalism

5.Marketing
Diploma | Advanced Diploma | Graduate Diploma | Associate Degree
The Diploma in Marketing – Part 1
• International Business Communications
• Marketing
• Advertising
• Public Relations
• Quantitative Methods for Managers
(The MCET’s Diploma in Marketing is awarded on completion of all Part 1 subjects)

The Advanced Diploma in Marketing – Part 2
• Marketing Management
• Customer Service
• Buyer Behaviour & Consumerism
• Management Theory & Practice
• IT for Marketing Management
• Strategic Marketing Management
(The MCET’s Advanced Diploma in Marketing is awarded on completion of all Parts 1 and 2 subjects)
________________________________________
The Graduate Diploma in Marketing – Part 3
• International Marketing
• Financial Management
• Strategic Marketing Management
• Marketing Research
• Marketing Policy & Strategy (Case Study)
(The MCET’s Graduate Diploma in Marketing is awarded on completion of Parts 1, 2 and 3)
________________________________________
The Associate Degree in Marketing

6.Office Management
Certificate | Diploma
The Certificate in Office Practice – Part 1
• Accounting
• Business Management & Administration
• Computer Appreciation & Applications
• International Business Communications
• Office Procedures & Administration
(The MCET’s Certificate in Office Practice is awarded on completion of all Part 1 subjects)
________________________________________
The Diploma in Office Management – Part 2
• Business Law
• Human Resources Management
• Management Theory and Practice
• Purchasing Management
• Sales & Sales Management
(The MCET’s Diploma in Office Management is awarded on completion of all Part 2 subjects)
Entry Requirements.
Programme Objectives
This programme is designed for those who will ultimately seek positions as Office Managers and provides students with the knowledge necessary for the effective management and administration of staff and resources.
The programme is particularly suitable for experienced and mature office staff who seek a recognised Office Management qualification for career advancement purposes.


7. Post Graduate Diploma
The Post Graduate Diploma in Management
• Financial Decision Making
• Management of Change
• Operations Management
• People in Organisations
• International Marketing Strategy
• Contemporary Strategic Management
The Post Graduate Diploma in Management is awarded on completion of all 6 subjects

SINGLE SUBJECT DIPLOMA
1.Customer Service
Main Topics of Study:
Introduction What is Customer Service?
• Importance of Customer Service
• Understanding Customer Satisfaction
• Excellent Customer Service
• Five Needs of Every Customer
• Cost of Losing a Customer
Challenges and Solutions Challenges of Customer Service
• Elements of Success
• Barriers to Excellent Customer Service
• Power of Perceptions
• Understanding Expectations
• Levels of Expectations
• Scope of Influence
• Reputation Management
• Techniques for Exceeding Customer Expectations
• Keys to Credibility
• Importance of Values
• Ethics in Customer Service
• Current Status of Customer Service
• New Trends in Customer Service
Problem Solving
• Role of Problem Solving in Customer Service
• Creativity & Problem Solving
• Problems as Opportunities
• Confronting Conflict
• Problem Solving Process
• Problem Solving Strategies
• Development of Negotiation Skills
• Professional Approaches to Apologizing & Conveying Bad News
• Barriers to Problem Solving & Decision Making
• Importance of Follow Up
Management and Strategy Strategy & Formulating a Plan for Success
• Why a Strategy
• Planning
• Importance of Infrastructure
• Culture
• High Touch & Low Touch Customers
• Segmenting the Market
• Developing a Strategy
Empowerment
• Importance of Mission & Purpose Statement
• Steps to Empowering Customer Service Providers
• Co-Production of Customer Service
• Why Co-Production Works
• Design of Systems
Communications Communications in Customer Service
• Building Customer Intelligence
• Methods of Communication
• Listening
• Voice Inflection as a Customer Service Tool
• Telephones & Customer Service
• Words to Use/Avoid
• Power Phrases
• Power of Eye Contact
• Appeal to the Senses
• Communication & Technology
Managing Difficult Customers Coping with Challenging Customers
• Who are Challenging Customers
• Why they are Challenging
• Characteristics of Challenging Customers
• Respect
• Empathy
• Accepting Mistakes
• Benefits from Dealing with Challenging Customers
Motivation and Leadership Motivation
• What is Motivation
• Needs & Wants
• Motivating Factors
• Understanding Morale
• Self-Concept & Motivation
• Improving Self-Concept
• Power of Self Motivation
• Teamwork
• Motivating Others
Leadership in Customer Service
• Leadership Defined
• Knowing Yourself
• Formal & Informal Leaders
• Coach or Counsellor
• Characteristics of Excellent Leaders
• Leadership & Goals
• Creating a Customer Service Culture
• Benefit of Job Aids
• Leadership without Position
• The Boss as a Customer
Customer Retention & Measurement of Satisfaction:
• What is Customer Retention
• Value of Existing Customers
• Churn
• Developing & Improving the Customer Retention Programme
• Measurement of Satisfaction
• Sources of Information
• Benefits of Measuring your Effectiveness
• Determining your Effectiveness
• Surveys & Reality
• Business Benefits from Measuring Satisfaction
Customer Service in a Changing Marketplace:
• Today’s Changing Marketplace
• The Customer of the 21st Century
• New Technology
• Call Centers
• The Internet
• Enhancing Service Experiences & Building Customer Loyalty
Excellence in Customer Service:
• Excellence as the Goal
• Getting Started
• Rewards of Excellent Customer Service

2. Broadcast Journalism
Main topics of study:
PART A
News Gathering:
• What is News
• News Sources
• Getting the Story
Writing for Broadcast:
• Conversational Writing
• Newswriting
• Broadcast Style Book
Interviewing:
• The Interview
• Setting Up the Interview
The News Programme:
• Presenting the News
• Duties & Dilemmas



3. Business Management & Administration
Main Topics of Study:
The Organisational Background to Business Administration
• What are Business Administration and Management?
• The Board of Directors
• Functions within an Organisation
• The ‘Systems’ Approach to Organisation
• Planning-Control Feedback Cycles
Characteristic Features of Organisations
• The Structure of Organisations and the Need for Authority
• The Features of Bureaucratic and Non-Bureaucratic Organisations
• Traditional Principles and Types of Organisation
• More about Systems & Subsystems
The Structure of Business Enterprises
• The Pattern of Organisations
• Business Types including; Sole-Trader Enterprises, Partnerships, Limited Partnerships, The Limited Liability Company, Non-Profit-Making Units (Clubs & Societies), Public Enterprises
• Public Sector Organisations; Autonomous Public Corporations, Nationalized Industries, Local Government Institutions, Central Government Departments
Functions within Organisations
The Production Function:
• The Production Process and Types of Production
• Site Selection & Factory Planning
• Plant & Equipment
• Materials & Materials Handling
• Production Administration
• Costing Aspects of Production
• Work Study
• Maintenance & Production
• CAD, CAM & CIM
The Purchasing Function:
• The Nature of Purchasing and the Role of the Purchasing Officer
• Purchasing Department Procedures, Inventory Control, Stores Control and Economic Order Quantity
The Research & Development Function:
• The Functions of the Research & Development Department
• Basic Research
• Problem-Based Research
• Ideas Generation
• Applied Research & Development
• Patents, Trade Marks & Service Marks
• Research & Development in the Business Organisation
The Marketing Function:
• Introduction to Marketing and The Marketing Philosophy
• Market Analysis & Research
• Promotion, Publicity & Public Relations
• Pricing Policy
• Credit Control
• Sales Administration
• Transport & Distribution (Logistics)
• Export Marketing
Personnel Department:
• The Need for Staff
• The Functions of the Personnel Department and a Personnel Policy
• Employee Records
• Promotion, Transfer, Termination & Dismissal
The Administrative Officer’s Role
• Industrial Relations Practice
• The Remuneration of Staff
Office Administration:
• The Role of the Administrative Officer
• Facilities Management – The ‘New-Look’ Office Administrator
• The Office & its Functions
• The Clerical Function, Business Correspondence, Mail Inwards, Mail
• Outwards, Systems for Producing Business Correspondence.
• Meetings, Conferences, Functions and Delegation
Other Responsibilities of the Administrative Officer:
• The Organisation & Methods Department
• Security Aspects of Business
• Risk Management
• The Environment of Organisations
• What is a Claimant?
• Assessing the Impact of Claimants

3. Human Resources Management
Main Topics of Study:
Individuals & Groups:
• Individual Differences
• Perceptions
• Communications
• Motivation
• Industrial Psychology
• Behavioral Theories
• Research Studies
• Groups
• Group Dynamics
• Personal & Group Goals
Manpower Planning:
• Recruitment & Selection
• Interviewing
• Selection Testing
• Validation of Testing Procedures
• Training
• Systems Approach to Training
• On-Job Vs Off-Job
• Induction Programmes
• Personnel Records
• Use of Computers
Job Analysis:
• Job Description
• Job Specification
• Person Specification
• Job Rotation
• Job Enlargement
• Job Enrichment
• Job Evaluation
Development of a Human Relations Approach:
• Role of Personnel Department
• Nurturing Human Assets in a Business
• Career Development
• Counselling
• Welfare
• Participating in Decision-Making
• Supportive Management Styles
Industrial Relations:
• The Role of the Trade Union
• Moves Toward Industrial Democracy
• Strikes, Cause, Effect & Avoidance

4. Strategic Management
Main Topics of Study:
Nature of Strategic Management:
• Definitions
• Stages of Strategic Management
• Key Terms in Strategic Management
• Strategic Management Model
• Benefits of Strategic Management
• Business Ethics & Strategic Management
• Business & Military strategy
Strategies in Action:
• Types of Strategies
• Integration Strategies
• Intensive Strategies
• Diversification Strategies
• Defensive Strategies
• Guidelines for Pursuing Strategies
• Mergers & Leveraged Buyouts
• Generic Strategies
• Strategic Management in Governmental Organisations
• Strategic Management in Small Firms
Business Mission:
• Importance of a Clear Mission
• Nature of a Business Mission
• Components of a Mission Statement
• Writing & Evaluating Mission Statements
External Assessment:
• Nature of an External Audit
• Economic Forces
• Social, Cultural, Demographic & Environmental Forces
• Political, Governmental & Legal Forces
• Technological Forces
• Competitive Forces
• Sources of External Information
• Forecasting Tools & Techniques
• Competitive Analysis
• Industry Analysis
Internal Assessment:
• Nature of an Internal Audit
• Relationships Among Functional Areas
• Management
• Marketing
• Finance
• Productions
• Operations
• R&D
• Computer Information Systems
• Internal Audit Checks
• Internal Factor Evaluation Matrix
Strategy Analysis & Choice:
• Nature of Strategy Analysis & Choice
• Long Term Objectives
• Comprehensive Strategy Formulation Framework
• Input Stage
• Matching Stage
• Decision Stage
• Cultural Aspects of Strategy Choice
• Politics of Strategy Choice
• Role of Board of Directors
Strategy Implementation, Management Issues:
• Nature of Strategy Implementation
• Annual Objectives
• Policies
• Resource Allocation
• Managing Conflict
• Matching Structure with Strategy
• Restructuring & Reengineering
• Linking Performance & Pay to Strategies
• Managing Resistance to Change
• Managing the Natural Environment
• Creating a Strategy-Supportive Culture
• Production
• Operations Concerns when Implementing Strategies
• Human Resource Concerns when Implementing Strategies
Implementing Strategies, Other Issues:
• Nature of Strategy Implementation
• Marketing Issues
• Finance Issues
• R&D Issues
• Computing Information Systems Issues

5. Financial Management
Main Topics of Study:
The Construction of Financial Statements:
• Company Accounts
• Cash-Flow Statements
Using Accounting Information:
• Accounting Ratios
• Accounting Standards
Management Accounting:
• Marginal Costing
• Budgeting
• Capital Investment Appraisal
Sources of Business Finance:
• Long-term sources of finance
• Short-term sources of finance
Mergers and Takeovers:
• Reasons for Growth via Horizontal, Vertical, or Conglomerate Integration
• Financing of Growth
• The Construction of Basic Group Accounts
Capital Markets:
• The Function of Stock Exchanges
• Share & Bond Issues
• Rights & Bonus Issues





ICM Programme Qualification equivalency
Single Subjects Equate to pre-A Level qualifications. Any four Single Subjects can be converted to a Business Studies Group Certificate while eight can be converted to a Business Studies Group Diploma (by application only).
MCET Certificate Equates to a pre-degree qualification (similar to A Levels, Foundation Certificate or Access programmes).Allows access to level 1/year 1 of an Honours degree.
MCET Diploma Equates to level 1 of a degree. Allows direct entry into level 2/year 2 of an appropriate Honours degree programme.
MCET Advanced Diploma Equates to level 2 of a degree.Allows direct entry into level 3 (final year) of an appropriate Honours degree programme.
MCET Graduate Diploma Equates to level 3 of a degree.Allows direct entry into an appropriate postgraduate (Master’s Degree) programme.
MCET Postgraduate Diploma Equates to 120 credits at Masters level. Enables exemptions to be gained on appropriate Masters programmes such as the MBA.