Reviews of Eddy's Pizza - Accra, Ghana

A very dissatisfied customer/poor customer service -Lartebiokoshie
I called Eddy's pizza this morning after browsing the website after my unsuccessful attempt to order online by your online support. I ask a simple question and the feedback I kept getting was 'how may I help you?' and 'what would u like to order' when my enquiry about the branch was ignored. One lady at Ringroad gives me the number to the Dansoman branch to place my order. Dansoman branch tells me 'delivery services is unavailable' to my surprise when the website clearly states otherwise. Now I fall back on Ringroad again and lady who answers tells me 'we're not the branch that delivers to your location, call Dansoman' adding that they only deliver to closer locations like Osu, Labadi. Now let's put the delivery aside. I think u may want to consider the below it will give u a fair idea of reasons behind my rating;

1. Customer service(online & phone)- not customer-centric (
2. Ringroad rep did not offer assistance or options (kept repeating her branch did not deliver to my location) Did not sound upbeat and gave dead air when asked what other options were.
3. No one acknowledged my discomfort (it felt like I was being told that's what it is, now could u kindly hang up)
4. After all this, I was the one saying 'thank you' before ending my call.
I did not get SERVICE and my little weekend party ruined.

Absolutely horrible service! Ordered online only to get to the East Legon branch and the order hadn't been placed. After placing the order on site, had to wait for an hour for a pizza with no explanation. Asked to speak to a manager, only to be told there was no manager on site, asked to speak to supervisor on duty, only to hear him say he wouldn't come out and see me to explain. Truly horrible experience, do not go to Eddy's Pizza if you're hungry or have anything to do with your time

PLS if the workers at the Tema branch dont feel like working any longer, u guys should just shutdown work or something.
Customer service is just too poor.
After waiting for 2hrs without being served I enquired from another waitress why we havent still seen or heard anything from the waiter who met us on arrival, only to be replied with a harsh tone that she wasnt the one who to serve us so we should wait for the former waiter. Pizza came eventually only to wait for 30mins for coke. Telling the waiter to package the food so we could leave since we had waited 3hrs already was also trouble. Had to go get my polythene bag to pack my own food..
Who does that.
Walking out. I overhead a couple who also stormed out of the place complaining of poor service.
PLS SHUT DOWN NOW.

This is a complaint against The Weija Branch. You guys ought to close that branch wai. What sort to stuff do you employ? I made an order and asked if it could be delivered. One of your stuff said yes, it could be arranged. Well i was called an hour later to be told my Pizza was ready so i shd come for it. When asked about the dispatch, i was told he isnt around. I asked for a suggestion as to how to get it delivered to me and your able stuff didn't have a clue. seriously Eddies pizza, you have only one dispatch for that branch??? Havent you heard of plan b? Shame on you. I dont want to see your "we are sorry" response to this text. Just do better and give clients value for their money.

EDDY'S WEIJA NEVER PICKS UP THEIR PHONE. ARE YOU REALLY IN BUSINESS.......

Eddys pizza located in Temais horrible!!!!i have never eaten such bad food anywhere ever in my life and i had food poisoning when i had carbonara never will i ever even have water from any Eddys pizza cos its under same management anywhere!its really a waste of time
And you dont deserve any star

Cool joint, great food, friendly service.